At WayWay, we aim to maintain a respectful, professional, and safe environment for both drivers and passengers. As part of our platform, we ask all drivers to adhere to the following community guidelines:

For Drivers:

1. Service Quality

• Provide courteous and professional service to riders. The better the service, the more likely riders will choose you again, increasing your opportunities to earn.
• Always offer assistance to riders with special needs, such as adjusting the air conditioning or audio system, and helping with luggage when possible.
• Never accept unauthorized passengers while representing WayWay.
• Maintain a professional appearance (e.g., wear long trousers and covered shoes) and communicate respectfully with your passengers.
• Keep cancellations to a minimum—canceling a job unnecessarily will affect your reputation and opportunities on the platform.

2. Safety

• Safety is our top priority. Always drive safely and ensure that both you and your passenger reach the destination without incident.
• Abide by the Road Traffic Act and local regulations. This includes ensuring that all passengers are wearing seatbelts and never driving under the influence of alcohol or drugs.
• If you feel tired while driving, take a break. Rest is just as important as driving safely.

3. Cleanliness

• Keep your vehicle clean and well-maintained for the best passenger experience. This includes no smoking in your vehicle and ensuring that your car has a pleasant scent.
• Regularly check your vehicle for defects such as air-conditioning, safety belts, and tyres to ensure everything is in working order.

4. Route Decision

• Always choose the safest and quickest route based on your GPS, taking into account traffic conditions and rider preferences.
• Riders should not insist on taking longer routes that result in additional charges unless requested explicitly for specific reasons.

5. Kindness and Respect

• Be respectful and courteous to both riders and other drivers. Respect diversity and treat everyone how you would like to be treated.
• Never engage in any form of harassment or aggressive behavior towards passengers or other drivers, whether physical or verbal.
• Be considerate of personal space and avoid unnecessary contact unless it is related to your duties (e.g., assisting with luggage).

6. Guide Dogs and Pets

• Guide dogs are welcome in your vehicle for riders with disabilities. Do not charge additional fees for riders traveling with guide dogs.
• Ensure that guide dogs are seated in a manner that does not interfere with your ability to drive safely.

7. Emergency Procedure

• In case of an emergency, contact local authorities immediately.

8. Cleaning Charges Policy

• If a rider leaves a permanent or semi-permanent stain or odor in your vehicle, you are entitled to charge a cleaning fee, as outlined in the cleaning charges policy.
• You must provide a cleaning receipt to the rider after professional cleaning has been completed. Failure to do so may prevent the rider from booking another trip until the payment is made.

9. Vaccination Status

• WayWay requires all drivers to be fully vaccinated in compliance with Singapore’s regulations to ensure a safe environment for both drivers and riders.

10. Ratings

• After every trip, please rate the rider. Honest feedback helps maintain a positive experience for everyone. If something happens during a ride, make sure to report it to WayWay to allow us to assist and follow up.

For Riders:

1. Respect Fellow Driver-Partners

• Treat your driver-partners as you would like to be treated—with respect. Respect and courteous behavior are expected from all riders.
• Driver-partners will always do their best to ensure a pleasant experience for you. In return, please clear your trash after a trip and keep the vehicle in good condition for the next rider.

2. Personal Space

• Respect everyone’s right to their own personal space, both physically and verbally. There should be no physical contact between fellow drivers or riders at all times.
• Inappropriate or abusive language or gestures towards the driver or fellow riders will not be tolerated.
• Unnecessary contact with the driver unless related to the booking or trip is prohibited. Similarly, no photography or unsolicited personal questions.

3. Guide Dogs

• Guide dogs are permitted to accompany riders with disabilities for all WayWay services.
• Riders do not need to pay extra for their guide dogs, and they are encouraged to bring them without health or religious concerns.
• Guide dogs can sit on the floor or the rider’s lap as long as it does not interfere with the driver’s ability to drive safely.

4. Emergency Procedure

• If you face an emergency during the trip, please contact local authorities immediately.

5. Honoring Bookings

• Always honor your bookings by showing up at the designated pickup location on time.
• If you need to cancel, do so as early as possible to avoid any inconvenience to the driver-partner.

6. Cleaning Charges Policy

• Riders are expected to maintain a clean vehicle during the ride. If there is damage or if the vehicle is left in an unclean condition requiring professional cleaning, you may be charged a fee for the cleaning.
• If this occurs, the driver will report it to WayWay, and you may be asked to settle the cleaning charges.

WayWay Technology Pte Ltd strives to ensure a smooth, safe, and enjoyable experience for both drivers and riders. By adhering to these community guidelines, you help maintain a reliable and trustworthy platform. These guidelines apply to all users on the WayWay platform, and any violation may result in temporary or permanent deactivation from the service.